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Refund & Return Policy

DOUGVERA DOUGVERA
DOUGVERA DOUGVERA

Refund & Return Policy for DougVera

Last Updated: 04.10.2025

Thank you for shopping with DougVera.
We want you to be completely satisfied with your purchase. Please read our policy below to understand your rights and our responsibilities regarding returns, refunds, and cancellations.

1. Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

  • To initiate a return, please contact us at info@dougvera.com with your order number and reason for return.

2. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed within 7–10 business days to your original payment method.

  • Shipping costs are non-refundable unless the product is defective or the wrong item was sent.

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange a product, email us at info@dougvera.com with supporting photos of the issue.

4. Order Cancellations

  • Orders can be canceled within 24 hours of purchase before the item has shipped.

  • If the order has already been shipped, a standard return request will apply.

5. Damaged or Defective Items

If your order arrives damaged or faulty:

  • Contact us within 3 business days of delivery.

  • Include clear photos of the product and packaging.

  • We will arrange a replacement or refund depending on availability.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once used. This includes products exposed to food or heat.

7. Shipping Costs

Customers are responsible for paying return shipping costs unless the product arrived defective or incorrect.

8. Contact Information

For all refund, return, or cancellation requests, please contact:

Velistra Global LLC
30 N Gould St Ste 53736
Sheridan, WY 82801
Email: info@dougvera.com
Website: https://dougvera.com